{"id":5242,"date":"2021-10-13T23:06:55","date_gmt":"2021-10-13T20:06:55","guid":{"rendered":"https:\/\/mbk-lab.ru\/?page_id=5242"},"modified":"2026-03-03T15:30:42","modified_gmt":"2026-03-03T12:30:42","slug":"service_support_agreement","status":"publish","type":"page","link":"https:\/\/mbk-lab.ru\/zh\/service_support_agreement\/","title":{"rendered":"\u670d\u52a1\u652f\u6301\u534f\u8bae"},"content":{"rendered":"\n

1. \u603b\u5219<\/strong><\/h3>\n\n\n\n
    \n
  1. Tegu Mail Server \/ Tegu Professional \/ Tegu Enterprise \u201c\u8f6f\u4ef6\u670d\u52a1\u652f\u6301\uff08\u6280\u672f\u652f\u6301\uff09\u534f\u8bae\uff08\u4ee5\u4e0b\u7b80\u79f0 \u201d\u534f\u8bae\u201c\uff09\u89c4\u5b9a\u4e86 \u201dMBK Lab \u201c\u6709\u9650\u8d23\u4efb\u516c\u53f8\u8f6f\u4ef6\uff08\u4ee5\u4e0b\u7b80\u79f0 \u201d\u8f6f\u4ef6\u4ea7\u54c1”\uff09\u6240\u6709\u7528\u6237\u7684\u670d\u52a1\u652f\u6301\uff08\u6280\u672f\u652f\u6301\uff09\u89c4\u5219\u548c\u6761\u4ef6\u3002<\/li>\n\n\n\n
  2. \u63d0\u4f9b\u7ef4\u62a4\u670d\u52a1\u7684\u57fa\u7840\u662f\u6301\u6709\u6709\u6548\u7684\u7ef4\u62a4\uff08\u6280\u672f\u652f\u6301\uff09\u8bc1\u4e66\uff08\u4ee5\u4e0b\u7b80\u79f0\u8bc1\u4e66\uff09\u3002\u8bc1\u4e66\u6709\u6548\u671f\u548c\u6fc0\u6d3b\u7a0b\u5e8f\u89c1\u672c\u534f\u8bae\u7b2c 4 \u6761\u3002<\/li>\n\n\n\n
  3. \u4f7f\u7528\u7ef4\u62a4\uff08\u6280\u672f\u652f\u6301\uff09\u670d\u52a1\u610f\u5473\u7740\u7528\u6237\u540c\u610f\u672c\u534f\u8bae\u7684\u6761\u6b3e\u548c\u6761\u4ef6\u3002<\/li>\n<\/ol>\n\n\n\n

    2 \u6761\u6b3e\u548c\u5b9a\u4e49<\/strong><\/h3>\n\n\n\n
      \n
    1. \u54cd\u5e94\u65f6\u95f4\u662f\u6307\u4ece\u5728 MBK Lab \u6280\u672f\u652f\u6301\u95e8\u6237\u4e0a\u6ce8\u518c\u8bf7\u6c42\u5230\u5f00\u59cb\u5904\u7406\u8bf7\u6c42\u7684\u65f6\u95f4\u6bb5\u3002\u54cd\u5e94\u65f6\u95f4\u76f4\u63a5\u53d6\u51b3\u4e8e\u4e8b\u4ef6\u7684\u4e25\u91cd\u7a0b\u5ea6\u548c\u8f6f\u4ef6\u4ea7\u54c1\u7528\u6237\u6839\u636e\u8bc1\u4e66\u4e2d\u6307\u5b9a\u7684\u9009\u5b9a\u8d39\u7387\u53ef\u83b7\u5f97\u7684\u652f\u6301\u670d\u52a1\u96c6\u3002<\/li>\n\n\n\n
    2. \u7533\u8bf7 – 1) \u7528\u6237\u5411\u6280\u672f\u652f\u6301\u670d\u52a1\u63d0\u51fa\u7684\u8bf7\u6c42\uff0c\u5176\u4e2d\u5305\u542b\u4e0e\u8f6f\u4ef6\u4ea7\u54c1\u76f8\u5173\u7684\u4e8b\u4ef6\u63cf\u8ff0\uff1b2) \u5411\u6280\u672f\u652f\u6301\u670d\u52a1\u63d0\u51fa\u7684\u8bf7\u6c42\uff0c\u5176\u4e2d\u5305\u542b\u6839\u636e\u8bc1\u4e66\u5bf9\u8f6f\u4ef6\u4ea7\u54c1\u8fdb\u884c\u914d\u7f6e\u7684\u5efa\u8bae\u3002<\/li>\n\n\n\n
    3. \u4e8b\u6545\uff08\u6545\u969c\uff09 – \u4e0e\u5b8c\u5168\u6216\u90e8\u5206\u8fdd\u53cd\u8f6f\u4ef6\u4ea7\u54c1\u7684\u6587\u6863\u529f\u80fd\u3001\u5b8c\u5168\u6216\u90e8\u5206\u65e0\u6cd5\u4f7f\u7528\u6216\u8f6f\u4ef6\u4ea7\u54c1\u51fa\u9519\u6709\u5173\u7684\u8ba1\u5212\u5916\u4e8b\u4ef6\u3002\u4e8b\u4ef6\u6839\u636e\u5176\u5bf9\u7528\u6237\u548c\uff08\u6216\uff09\u8fd0\u884c\u8f6f\u4ef6\u4ea7\u54c1\u7684\u57fa\u7840\u8bbe\u65bd\u9020\u6210\u7684\u540e\u679c\u7684\u4e25\u91cd\u7a0b\u5ea6\u8fdb\u884c\u5206\u7c7b\u3002<\/li>\n\n\n\n
    4. \u4e34\u65f6\u89e3\u51b3\u65b9\u6848\u662f\u9488\u5bf9\u4e0e\u5ba2\u6237\u6709\u5173\u7684\u95ee\u9898\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u53ef\u5728\u4e00\u5b9a\u65f6\u671f\u5185\u7f13\u89e3\u95ee\u9898\u7684\u4e25\u91cd\u6027\uff0c\u4f46\u4e0d\u80fd\u6700\u7ec8\u89e3\u51b3\u95ee\u9898\uff0c\u4e5f\u4e0d\u80fd\u4fdd\u8bc1\u4eca\u540e\u4e0d\u518d\u53d1\u751f\u6216\u52a0\u91cd\u76f8\u5e94\u7684\u95ee\u9898\u3002\u56e0\u6b64\uff0c\u4e34\u65f6\u89e3\u51b3\u65b9\u6848\u610f\u5473\u7740\u5fc5\u987b\u5728\u4e00\u5b9a\u65f6\u95f4\u5185\u89e3\u51b3\u95ee\u9898\uff08\u4e8b\u4ef6\uff09\u3002<\/li>\n\n\n\n
    5. MBK Lab – MBK Lab Ltd.<\/li>\n\n\n\n
    6. \u66f4\u65b0 – \u7528\u4e8e\u4fee\u6539\u8f6f\u4ef6\u4ea7\u54c1\u548c\uff08\u6216\uff09\u5176\u7ec4\u4ef6\u7684\u8ba1\u7b97\u673a\u7a0b\u5e8f\uff0c\u4ee5\u7ea0\u6b63\u9519\u8bef\u548c\uff08\u6216\uff09\u6539\u8fdb\u5176\u529f\u80fd\u3002<\/li>\n\n\n\n
    7. \u4ea7\u54c1\u9519\u8bef – \u5728\u7279\u5b9a\u57fa\u7840\u8bbe\u65bd\u6761\u4ef6\u4e0b\uff0c\u8f6f\u4ef6\u4ea7\u54c1\u7684\u884c\u4e3a\u4e0e\u6587\u6863\u4e2d\u63cf\u8ff0\u7684\u4e0d\u540c\u3002<\/li>\n\n\n\n
    8. \u5408\u4f5c\u4f19\u4f34 – \u5411\u7528\u6237\u63d0\u4f9b\u8f6f\u4ef6\u4ea7\u54c1\u548c\u7ef4\u62a4\u8bc1\u4e66\u7684\u4f9b\u5e94\u5546\u3002<\/li>\n\n\n\n
    9. \u7528\u6237 – \u8f6f\u4ef6\u4ea7\u54c1\u7684\u6700\u7ec8\u7528\u6237\u3002<\/li>\n\n\n\n
    10. \u6280\u672f\u652f\u6301\u95e8\u6237\u7f51\u7ad9\uff08Technical Support Portal\uff09–\u5236\u9020\u5546\u670d\u52a1\u90e8\u95e8\u7684\u5728\u7ebf\u7cfb\u7edf\uff0c\u63d0\u4f9b\u8bf7\u6c42\u7684\u63d0\u4ea4\u548c\u63a7\u5236\uff0c\u5305\u542b\u8bf7\u6c42\u89e3\u51b3\uff08\u5904\u7406\uff09\u8fdb\u5ea6\u7684\u4fe1\u606f\uff0c\u7f51\u5740\u4e3ahttps:\/\/project.mbk-lab.ru\u3002<\/a><\/li>\n\n\n\n
    11. \u8f6f\u4ef6\u4ea7\u54c1 – MBK Lab\u5236\u4f5c\u7684\u8ba1\u7b97\u673a\u7a0b\u5e8f\uff0c\u7531\u7528\u6237\u5408\u6cd5\u540c\u610f\u8d2d\u4e70\u3002<\/li>\n\n\n\n
    12. \u5236\u9020\u5546 – MBK Lab\u6709\u9650\u8d23\u4efb\u516c\u53f8\uff08MBK Lab LLC\uff09\u3002<\/li>\n\n\n\n
    13. \u4e8b\u6545\u89e3\u51b3 – \u5236\u9020\u5546\u4e3a\u6d88\u9664\u4e8b\u6545\u539f\u56e0\u548c\uff08\u6216\uff09\u9632\u6b62\u4e8b\u6545\u518d\u6b21\u53d1\u751f\u800c\u91c7\u53d6\u7684\u63aa\u65bd\u3002<\/li>\n\n\n\n
    14. \u7ef4\u62a4\u8bc1\u4e66 – \u7535\u5b50\u5f62\u5f0f\u6216\u7eb8\u8d28\u5f62\u5f0f\u7684\u6587\u4ef6\uff0c\u5305\u542b\u8f6f\u4ef6\u4ea7\u54c1\u8bb8\u53ef\u8bc1\u53f7\uff0c\u786e\u8ba4\u7528\u6237\u6709\u6743\u5728\u672c\u6587\u4ef6\u89c4\u5b9a\u7684\u671f\u9650\u5185\u83b7\u5f97\u76f8\u5e94\u7ea7\u522b\u7684\u7ef4\u62a4\u670d\u52a1\uff1b\u7528\u6237\u59d3\u540d\u3001\u8f6f\u4ef6\u4ea7\u54c1\u540d\u79f0\u3001\u5236\u9020\u5546\u81ea\u884c\u51b3\u5b9a\u7684\u5176\u4ed6\u4fe1\u606f\u3002<\/li>\n\n\n\n
    15. \u6280\u672f\u652f\u6301\u670d\u52a1 – MBK \u5b9e\u9a8c\u5ba4\u6388\u6743\u63d0\u4f9b\u6280\u672f\u652f\u6301\u7684\u4e13\u5bb6\uff0c\u6839\u636ehttps:\/\/mbk-lab.ru\/index-html\/service_support_sla\/<\/a>\u9875\u9762\u4e0a\u516c\u5e03\u7684\u6761\u6b3e\u548c\u6761\u4ef6\u63d0\u4f9b\u7ef4\u62a4\u670d\u52a1\u3002<\/li>\n\n\n\n
    16. \u8bc1\u4e66\u6709\u6548\u671f – \u7528\u6237\u53ef\u7533\u8bf7\u7ef4\u62a4\uff08\u6280\u672f\u652f\u6301\uff09\u670d\u52a1\u7684\u671f\u9650\u3002<\/li>\n<\/ol>\n\n\n\n

      3.<\/strong> \u8d2d\u4e70\u7a0b\u5e8f<\/strong><\/h3>\n\n\n\n
        \n
      1. \u60a8\u53ef\u4ee5\u901a\u8fc7\u6388\u6743\u7684 MBK \u5b9e\u9a8c\u5ba4\u5408\u4f5c\u4f19\u4f34\u6216\u5411sale@mbk-lab.ru<\/a> \u7533\u8bf7\u8d2d\u4e70\u652f\u6301\u8bc1\u4e66\u3002<\/li>\n<\/ol>\n\n\n\n

        4.<\/strong> \u8bc1\u4e66\u6709\u6548\u671f\u548c\u6fc0\u6d3b\u7a0b\u5e8f<\/strong><\/h3>\n\n\n\n
          \n
        1. \u5bf9\u4e8e \u201c\u6269\u5c55 \u201d\u4ef7\u76ee\u8868\uff0c\u6709\u6548\u671f\u7531\u63d0\u4f9b\u7684\u652f\u6301\u670d\u52a1\u5c0f\u65f6\u6570\u603b\u548c\u51b3\u5b9a\u3002\u4ed8\u8d39\u5c0f\u65f6\u6570\u7528\u5b8c\u540e\uff0c\u8bc1\u4e66\u5931\u6548\u3002<\/li>\n\n\n\n
        2. \u5bf9\u4e8e \u201c\u57fa\u672c \u201d\u4ef7\u76ee\u8868\uff0c\u8bc1\u4e66\u6709\u6548\u671f\u4e3a 1 \u5e74\uff0c\u4ece\u6fc0\u6d3b\u8bc1\u4e66\u4e4b\u65e5\u8d77\u7b97\uff0c\u4f46\u4e0d\u5f97\u8fdf\u4e8e\u8d2d\u4e70\u8bb8\u53ef\u8bc1\u4e4b\u65e5\u8d77 1 \u4e2a\u6708\u3002<\/li>\n<\/ol>\n\n\n\n

          5.<\/strong> \u83b7\u5f97\u8bc1\u4e66\u652f\u6301\u7684\u7a0b\u5e8f<\/strong><\/h3>\n\n\n\n
            \n
          1. \u4e3a\u4e86\u80fd\u591f\u8054\u7cfb\u6280\u672f\u652f\u6301\uff0c\u60a8\u9700\u8981\u5728 https:\/\/mbk-lab.ru\/license_activation\/ \u9875\u9762\u4e0a\u6ce8\u518c\u76f8\u5e94\u7684\u8bc1\u4e66\u3002<\/a>\u8be5\u7a0b\u5e8f\u5bf9\u4e8e\u4ee3\u8868\u516c\u53f8–\u8bc1\u4e66\u6301\u6709\u8005–\u7684\u5458\u5de5\u7684\u521d\u59cb\u6388\u6743\u4ee5\u53ca\u5f00\u59cb\u8ba1\u7b97\u57fa\u672c\u6280\u672f\u652f\u6301\u671f\u9650\u90fd\u662f\u5fc5\u8981\u7684\u3002<\/li>\n\n\n\n
          2. MBK Lab\u8f6f\u4ef6\u4ea7\u54c1\u7528\u6237\u7533\u8bf7\u7684\u63a5\u6536\u548c\u767b\u8bb0\uff0c\u4ee5\u53ca\u7533\u8bf7\u7684\u5904\u7406\uff0c\u5305\u62ec\u4e0e\u6280\u672f\u652f\u6301\u670d\u52a1\u4e13\u5bb6\u7684\u4e92\u52a8\u548c\u63d0\u4f9b\u6709\u5173\u7533\u8bf7\u5de5\u4f5c\u8fdb\u5ea6\u7684\u4fe1\u606f\uff0c\u90fd\u662f\u901a\u8fc7 MBK Lab\u6280\u672f\u652f\u6301\u670d\u52a1\u95e8\u6237\u7f51\u7ad9\u8fdb\u884c\u7684\uff0c\u7f51\u5740\u662f\uff1ahttps:\/\/project.mbk-lab.ru<\/a>\/\u3002<\/a><\/li>\n\n\n\n
          3. \u5728 MBK \u5b9e\u9a8c\u5ba4\u6280\u672f\u652f\u6301\u670d\u52a1\u95e8\u6237\u7f51\u7ad9\u7684 \u201c\u6280\u672f\u652f\u6301 \u201d\u8ddf\u8e2a\u5668\u4e0a\u521b\u5efa\u4efb\u52a1\uff0c\u5373\u53ef\u542f\u52a8\u7533\u8bf7\u3002<\/li>\n\n\n\n
          4. \u53ea\u6709\u6ce8\u518c\u7528\u6237\u624d\u80fd\u8bbf\u95ee\u95e8\u6237\u7f51\u7ad9\u3002\u76f8\u5e94\u7684\u9080\u8bf7\u51fd\u5c06\u53d1\u9001\u5230\u7528\u6237\u6ce8\u518c\u65f6\u5728\u8bc1\u4e66\u4e2d\u6307\u5b9a\u7684\u7535\u5b50\u90ae\u4ef6\u4e2d\u3002<\/li>\n\n\n\n
          5. \u4e00\u4efd\u8bc1\u4e66\u6700\u591a\u53ef\u5173\u8054 5 \u4e2a\u8d26\u6237\u3002\u5728\u901a\u4fe1\u6846\u67b6\u5185\uff0c\u4e3b\u8981\u7528\u6237\u5728\u521b\u5efa\u4efb\u52a1\u65f6\u4f1a\u8f6c\u53d1\u76f8\u5173\u4eba\u5458\u7684\u8054\u7cfb\u65b9\u5f0f\uff0c\u8fd9\u4e9b\u4eba\u5458\u968f\u540e\u4f1a\u88ab\u89c6\u4e3a\u6388\u6743\u4eba\u5458\u5e76\u6536\u5230\u521b\u5efa\u4e2a\u4eba\u8d26\u6237\u7684\u9080\u8bf7\u3002<\/li>\n\n\n\n
          6. \u5728\u521b\u5efa\u4efb\u52a1\u65f6\uff0c\u7528\u6237\u53ef\u786e\u5b9a\u95ee\u9898\u7684\u4e25\u91cd\u7a0b\u5ea6\uff1a\n